DRAFT — for legal review. These policies are starter drafts and have not been reviewed by a lawyer. Bracketed items are placeholders to be completed before launch.
Policies

Refund & Cancellation Policy

Last updated: [date]

These are business decisions — confirm the specifics before publishing.

  1. Before a doctor starts. If you cancel before any doctor has been assigned to your case, you receive a full refund.
  2. After opinions are delivered. Delivered opinions are a completed service and are generally non-refundable.
  3. If we can't deliver. If we are unable to match a suitable doctor or deliver the opinion(s) you paid for within [X] days, you receive a full refund.
  4. Partial delivery. If you paid for multiple opinions and fewer are delivered, you receive a pro-rata refund for the undelivered opinions.
  5. How to request. Email hello@docfriends.co with your case reference. Approved refunds are returned to your original payment method via Razorpay, normally within 5–7 business days. [Confirm timeline.]

Questions about this policy? Contact us at /contact.