Questions, asked often.

All packages deliver within 24 hours from confirmed submission. If we miss it, full refund — no questions.

Reports, scans (PDF, JPG, DICOM), your symptoms in your own words, an existing diagnosis if you have one, and up to three questions for the doctors.

No. Many clients come to us precisely because they are unsure. Describe what is going on and our doctors take it from there.

Board-certified specialists with a minimum eight years post-residency. We vet every doctor before they join our network.

You can state a preference and our case managers honour it where possible. Otherwise our algorithm matches you on specialty fit, availability, and philosophy.

We re-match immediately from your panel's waitlist, so your 24-hour clock is never at risk.

You only pay when you choose a panel. Telling us what is going on and uploading reports is free.

Written opinions are included in every package. A follow-up video teleconsult with any doctor who reviewed you can be booked separately.